Click here to make a claim if you have a Thomas Cook Holiday booked and have an ATOL certificate.
If you are currently on holiday and are booked with Thomas Cook or have a future holiday booked with Thomas Cook, please read our short article.
Thomas Cook stopped trading as of the early hours of Monday 23rd September 2019 with immediate effect and all flights and holidays have been cancelled.
Over 150,000 brits are currently on holiday with Thomas Cook and face being stranded, however, the government have said they have a plan in place and ensure that no one will be stranded and the Civil Aviation Authority face spending £600m to help stranded Brit’s on holiday.
Currently on holiday and booked with Thomas Cook
If Thomas Cook goes bust whilst your on holiday, this shouldn’t affect your travel plans, for more information on this, please read this article from Which. Return flights will only be available for those currently on holiday up to the 6th October 2019.
However, please find and keep all of your booking information and documents in case you need these. You should have been provided these when you booked your holiday via email or by your travel agent.
Thomas Cook is also an ABTA member, ABTA Travel Association assists holidaymakers when things do not go according to plan.
The Package Travel and Linked Travel Arrangements Regulations require organisers of package holidays to provide protection for your money and to bring you home if necessary.
Have a holiday booked with Thomas Cook and have not yet travelled?
If it is announced that Thomas Cook goes bust. First, you need to ensure your holiday has been cancelled. Check your emails and phone and look to see if you have been contacted. If you have not, try and contact Thomas Cook’s tour operator or their acting agent to check that your holiday has been cancelled.
Thomas Cook is ATOL protected, therefore any customer will be entitled to a full refund or replacement holiday should the travel firm collapse before the scheduled departure time. This is why it is important to check whether or not your holiday has actually been cancelled as you could face losing money.
First, contact Thomas Cook’s tour operator or agent, your accommodation provider and your flight airline.
If you booked through a third party travel agent and part of your holiday is with Thomas Cook or Thomas Cook airlines, please contact the travel agent or tour operator you booked with to discuss your holiday booking.
If you have made a booking with Thomas Cook, you may be able to make a financial claim. Check the ABTA website for more information on this.
Please be careful as some holidaymakers could be caught out. Thomas Cook Airlines for example is not part of the ATOL protection scheme as this is separate to Thomas Cook. Flight only bookings and accommodation only bookings are not covered by ATOL. Please ensure you have received a ATOL certificate when booking as separate bookings may not be covered.
WeFindHolidays Help and Assistance
WeFindHolidays act as an agent on behalf of dozens of tour operators and websites, one of which was Thomas Cook. If you need any help with your holiday, WeFindHolidays can act as an assistant to guide you in the right places but can not provide any financial help or answer on behalf of Thomas Cook, ATOL or ABTA.